Returns & Refunds
You have a legal right to cancel a contract which starts from the date your order has been confirmed as despatched. If the products have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after which you receive the products. Days mean calendar days, including weekends and public holidays.
Where you have cancelled a contract and the products have already been delivered to you, you should return them as soon as possible and in any event no later than 14 days after the day you inform us of your right to cancel.
Where the products have already been delivered to you, we will process the refund due to you as soon as possible and, in any case, within 14 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide evidence that the products were returned.
If you are cancelling your order because you've changed your mind, please note that you will have to pay the costs for returning the goods if the goods have already been despatched.
If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, please ensure you return them within 21 days of receiving them. In this case, you will be offered an exchange or a full refund, after we have received the returned products. In the event of damaged or faulty products or products that do not correspond to the description given at the time of sale, we will pay for additional postage costs.
Nothing in these Terms and Conditions affects your statutory rights as a consumer.
For further information or queries please get in touch with us via firstname.lastname@example.org